Support Center
General
When can I expect my order to arrive?
Orders placed on our site ship are shipped via FedEx and normally take 5-7 business days to arrive - barring any unforeseen production or shipping delays. Please note we are unable to ship to PO Boxes at this time. To check on your order status please...
Can I order more than one device?
Yes, you can order a maximum of 2 Modules per order, but there will be limits on the number shipped initially.
How do I cancel my order, replace my device, or make a return?
Please contact the Customer Care Team who will work with you to ensure you are completely satisfied.
How do I make a purchase?
The Thync System and Strips are available for order on our website. Once you have an account set up with valid billing and shipping information, you can even renew your supply of Strips from the app!
What’s your warranty policy?
Please see the Limited Warranty page on our website: http://www.thync.com/warranty
How can I manage shipments?
You can manage your shipping information by going to My Account and editing the provided shipping address information. It’s possible to have separate shipping and billing addresses, as long as both are within the United States. If you want to change a shi...
How do I set up my account?
You can setup an account one of two ways. One way is through our website at the time you purchase the Thync System. Another way is to download the Thync App and go through the account creation process. If you don't have your Module yet, you can skip the p...
How do I pay and manage my billing information?
You can manage your account by logging into your account using our website. From there you can edit your name, payment information, shipping address, billing address, and other pertinent information. You can also manage the Modules that you’ve used with y...
Can I get insurance for the Module?
We do not offer insurance for the Module, but you can contact your home or property insurance provider to see if your Module can be covered under your policy.
How can I get more Strips?
You can buy Strips in packs of 5 for $19.99, or set a subscription to receive regular shipments of Strips at a discount. You can also order and customize the allocation of Calm versus Energy Strips based on your needs. Orders can be placed directly from y...
Can I customize my order?
We are currently only offering the Module in white and the Strips in black with white lettering. No custom options can be added currently.
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